At #31 Medicals, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website and services.
Information We Collect:
Personal Information: When you create an account, place an order, or communicate with us, we may collect personal information such as your name, address, email address, phone number, and payment details.
Browsing Information: We may also collect non-personal information such as your IP address, browser type, and device information to improve your browsing experience and analyze website usage.
Use of Information:
We use the information collected to process orders, provide customer support, and improve our products and services.
Personal information may also be used to send promotional offers, newsletters, and updates, but you have the option to unsubscribe from these communications at any time.
Disclosure of Information:
We may share your personal information with third-party service providers, such as payment processors and shipping companies, to fulfill your orders and provide services.
We may also disclose information when required by law or to protect our rights, property, or safety, or that of others.
Data Security:
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies:
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
You can choose to disable cookies through your browser settings, but please note that some features of the website may not function properly.
Third-Party Links:
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these websites.
Children’s Privacy:
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
Updates to Privacy Policy:
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and you are encouraged to review this Privacy Policy periodically.
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you have any questions or concerns about our Privacy Policy or practices, please contact us at info@31medicals.com.
Optional campaign measurement
Updated 17 October 2026. On our home delivery information page, you can choose whether to allow anonymous campaign counts. If you allow them, we store daily grouped visits and upload-link clicks by approved campaign source, creative and language for up to 90 days. These counts do not include an IP address, browser identifier, name, contact details, prescription, medicine or order ID. They are not sent to advertising platforms.
A first-party preference cookie named 31m_measurement remembers your choice for 90 days. It contains only the notice version and yes or no. You can change your choice using the buttons on the delivery information page. Browser Do Not Track and Global Privacy Control signals keep these counts off. Refusing measurement does not restrict prescription upload or COD.
Advertising pixels and automated medical-flow event forwarding are disabled by the current site configuration. Hosting access/security logs, essential login/cart functionality and pharmacy fulfilment records are separate from these anonymous counts. This notice does not change how prescription information is used for the pharmacy service.