Welcome to 31 Medicals! We are committed to providing a seamless shopping experience, including timely and reliable delivery of your orders. Please read our Shipping and Delivery Policy carefully to understand our processes and timelines.
Shipping and Delivery Timeline
We aim to process and ship all orders within 24 hours of order confirmation (excluding weekends and public holidays).
The estimated delivery time for all orders is between 2-4 business days from the date of shipment.
Delivery times may vary based on location, courier delays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout and may vary depending on the delivery location and order size.
Free shipping is available for orders exceeding 500 INR.
Delivery Locations
We currently ship across India.
If your location is outside our standard service areas, please contact us for assistance.
Order Tracking
Once your order is shipped, you will receive an email with the tracking details.
You can track your order using the provided tracking number on our website or the courier partner’s website.
Delivery Attempts
Our delivery partners will make up to two (2) delivery attempts. If the order is not received, it may be returned to us, and re-delivery may incur additional charges.
Please ensure that the provided shipping address is accurate and accessible for smooth delivery.
Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time, please contact our customer support team for assistance.
In case of lost shipments, we will coordinate with the courier to resolve the issue at the earliest.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery for a replacement or refund.
Kindly provide supporting images and order details to expedite the resolution process.
Contact Us
For any queries related to shipping and delivery, feel free to reach out to us:
Email: orders@31medicals.com
Phone: [91 7356 243131
We appreciate your trust in 31 Medicals and strive to ensure a hassle-free shopping experience for you!
